Melting policy

At Le feu Skin, we're dedicated to keeping our products 100% natural and free of harmful synthetic chemicals. We do not use synthetic stabilisers and we do not formulate our light and fluffy body butters with any beeswax.

As a result, our delicate natural products packaged in amber glass jars are sensitive to temperature changes.

During very warm weather, products may soften or even melt in transit as they sit in warm mail trucks and mailboxes.

We use insulated packaging and extra cooler in the heat of summer, so most products do make their journey safely.

Unfortunately, melting is a natural reaction to heat and we have no control over the conditions during transit or delivery. We have the same problem as companies who make and ship fine chocolates during summer months.

On sunny or warm days it is best to refrigerate BEFORE opening the jars.  If you open items to check if melting has occurred, they may spill out and make a mess!

**The quality and healing properties of our products are not affected by melting.**

Body Whip: Place it in the refrigerator. The melting will not affect the quality of the body as a great moisturiser, but the whipped consistency will change. It will become more like a body balm.

Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lightens the density and changes the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container.  The container may actually look half full.  In most cases, not very much product has spilled out even though it looks less full.

**To ensure 2day shipping and EXTRA cooler packs-  you MUST choose upgraded shipping. If the product melts, and you chose standard shipping- I'm sorry but I will not honor any reshipping or refunds.

If you choose upgraded shipping and your product still melts- I will honor one courtesy reship. If you want overnight shipping- You will have to pay the extra shipping cost.**

I hope you all understand I do my absolute BEST to ensure that you receive the best quality products. I cannot control the weather and I hope you will honor this new melting Policy.